Department 06

Customer Experience

Deliver fast, accurate, and reassuring support from first question through onboarding, service, and retention.

6 specialists1 accountable leadReady to activate

Nina

Customer Experience Director

Specialist bench

Alex activates each specialist only when their expertise is needed.

Solve common customer questions accurately on the first contact.

Own the voice support agent work needed to move the business forward.

Own the customer onboarding specialist work needed to move the business forward.

Own the customer success manager work needed to move the business forward.

Own the appointment coordinator work needed to move the business forward.

Own the review & reputation manager work needed to move the business forward.